If you received unsolicited robocalls from Citibank without being a customer, you may be eligible for compensation under a $29.5 million settlement in 2025. Qualified individuals could receive between $350 and $850, or possibly even more.
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Background of the Citibank Class Action Settlement
This settlement resolves claims that Citibank made unauthorized robocalls to non-customers regarding delinquent credit card accounts between August 15, 2014, and July 31, 2024. The lawsuit alleged that these calls violated the Telephone Consumer Protection Act (TCPA) by being made without prior consent.
As part of the agreement, Citibank will pay $29.5 million, which will be distributed among all eligible claimants.
Key Details of the Citibank Settlement
| Criteria | Eligibility Requirements |
|---|---|
| Not a Citibank customer | You never had a Citibank account but received robocalls. |
| Unsolicited robocall received | You received one or multiple robocalls about Citibank credit card accounts. |
| Call timeframe | The call(s) must have occurred between August 15, 2014, and July 31, 2024. |
| Mobile phone calls only | Only calls made to mobile numbers qualify; landline calls do not. |
Potential Payouts
| Number of Calls Received | Estimated Compensation |
| 1-5 calls | $350 – $850 |
| 5+ calls (with proof) | Up to $2,500 |
| Total settlement fund | $29.5 million (shared among all valid claims) |
How to File a Claim
To participate in the Citibank robocall settlement, follow these steps:
- Visit the official claims website – Go to ClaimDepot.com for forms and details.
- Complete the claim form – Provide your name, address, email, phone number that received the call, and the approximate date of the call.
- Submit your claim – File online or mail your form to: Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134, Los Angeles, CA 90030-1134 - Attach supporting documents (if applicable) – If you’re claiming up to $2,500, include phone records or call logs as proof.
- Meet the deadline – Submit your claim by December 20, 2024.
Common Questions & Misconceptions
- “I don’t remember the call. Can I still file a claim?” – Yes! Phone records may be used to verify your eligibility.
- “Will I receive the full $29.5 million?” – No, the fund is divided among all eligible claimants.
- “Do I need to be a Citibank customer?” – No, this settlement is specifically for non-customers who received robocalls.
Conclusion
The Citibank Class Action Settlement 2025 offers financial relief to individuals who received unauthorized robocalls. Eligible claimants can receive between $350 and $850, or even more depending on the number of calls received.
To secure your compensation, file your claim at ClaimDepot.com before the December 20, 2024 deadline.
FAQs
Who is eligible for this settlement?
Anyone who received robocalls from Citibank without being a customer between 2014 and 2024.
How do I check my claim status?
Visit ClaimDepot.com and enter your claim number or registered email.
What documents are required?
For basic claims, you only need your phone number. Higher payout claims require phone records.
When will payments be distributed?
Payments are expected to be sent out in mid-to-late 2025 after claim processing.
Can I file a claim if I received a robocall on my landline?
No, only robocalls to mobile phones qualify under this settlement.
